amym
Guest
We have a patient that has Medicare, Aetna and AARP. Medicare processed the claim as primary and crossed over our claim to AARP. We had Aetna in our system as the secondary and submitted the claim to Aetna. Both Aetna and AARP paid as secondary and neither of them will take their money back stating they paid according to the patient's benefits. What do I do with an overpayment? I heard in the past that it should be mailed to the patient but what if one of the insurance companies decides that they overpaid and requests their money back? Please help!