Revenue Cycle Insider

Practice Management:

Wait for New Insurance Card for Name Changes

Question: A patient came in and announced that they’d gotten divorced and asked front desk staff if they could please change their name on our office records. My colleague said sure (the patient seemed happy/relieved, like they were eager to turn over a new leaf), but I’m worried about denials. Who’s right? Maine Subscriber Answer: You’ll be courting denials and [...]
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