SSummCCH
Guest
Hello. I need some guidance. We are a 25 bed CAH. I am the Revenue Cycle Director and am recently in charge of the Admissions Dept. They make a lot of errors. They do not always check eligibility, they will put in incorrect insurance or old insurance, they will get names wrong and policy numbers wrong, etc. It is not for lack of people in the department. In my opinion, they are overstaffed. But, here is my question - how does your facility handle these situations? Do you send the accounts back to admissions for them to correct or does the billing department just correct the errors or update the information and move on?
Thank you in advance for your advice.
Thank you in advance for your advice.