One of our providers wishes to charge a cancellation fee for a patient with Horizon NJ Health who has repeatedly cancelled their appointments at the last minute (as the provider was at the door for a home session). Since this is Horizon's Medicaid plan are we allowed to collect a cancellation fee? I checked the NJ Health manual but I don't see any information on this.
Thank you for any help you can provide.
Thank you for any help you can provide.