Wiki Horizon BCBS NJX reimbursement for out of network laboratory services

nataliiam

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We are out of network independent laboratory, our services used to be paid by NJX plans of Horizon BCBS but this year they are denied due to no out of network benefits. Does anyone know how to deal with these denials in order to get reimbursed?
 
Fellow independent lab biller here. To put it bluntly, you've got to eat the denial and follow the EOB. If it's an adjustment, then you adjust. Full balance to patient responsibility, bill the patient. Patients can appeal these denials if they didn't know their specimen was being sent to an OON lab and the ordering provider is in-network. We deal with this frequently as we're OON with some plans in high volume states for us so we have to bite the bullet on it.

Pray they don't start sending the checks & EOBs to the patients; I can't tell you how many patients call in about their bill and find out those checks from Anthem were for their lab work and not for personal use.
 
@nataliiam or @andersona1229 - I also work for an independent lab and am worried we’re billing claims incorrectly. Would either of you be willing to share your expertise/insight via this thread or private conversation?

We receive biopsies from neurologists all over the US. Patients are not seen in our lab.

Questions:
Do you use the DN or DK modifier. We use DN and I can’t figure out why

Whose information are you putting in Box 32? We put our billing address and group NPI in both Box 32 and 33 and I don’t believe that’s correct.

POS: Do you ever bill POS 11 on your claims?

Thank you for any information you’re willing to provide!
 
@nataliiam or @andersona1229 - I also work for an independent lab and am worried we’re billing claims incorrectly. Would either of you be willing to share your expertise/insight via this thread or private conversation?

We receive biopsies from neurologists all over the US. Patients are not seen in our lab.

Questions:
Do you use the DN or DK modifier. We use DN and I can’t figure out why

Whose information are you putting in Box 32? We put our billing address and group NPI in both Box 32 and 33 and I don’t believe that’s correct.

POS: Do you ever bill POS 11 on your claims?

Thank you for any information you’re willing to provide!
I’m so sorry I missed this! You can PM me and we can work this out. :)
 
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