I am hoping someone can help me. I currently bill for an out of network ambulance company to BlueCross/Anthem. On our remits, we keep getting a PR96 non covered services which they have included in the patient responsibility. It is not a co-insurance, deductible, or copay amount. It is literally the entire amount of the claim minus what they paid the patient (because again we are out of network). How would I show that our invoice to the patient? I have tried numerous times to try to find out from the insurance company how it is a non-covered service when they do pay the patient for most of the charge. It just doesn't make sense to me, can someone please help! Thank you