Wiki Anthem BCBS Denying 2nd Eye Cataract Surgery

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2
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Johnstown, CO
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Is anyone having issues with Anthem denying/rejecting the second eye cataract surgery within global of the first eye as "modifier used is inconsistent with procedure?"

66984 - RT w/ ICD-10: H25.811
66984 - 79, LT w/ ICD-10: H25.812

We have never had issues before and cannot get through to a live provider or customer service rep. Thank you for any suggestions.
 
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