Anyone with experience billing Take Care Insurance in Guam?

[hollygroves]

I do the billing for a California provider who performed a spinal surgery and a few office visits for a patient from Guam. The claims are over a year old now and Take Care Insurance keeps telling me the payment is pending but can't tell me why. I have requested a supervisor and they just hang up on me. I've attempted to locate the insurance commissioner for Guam but am not having any luck in finding out how to file a complaint against Take Care. Has anyone encountered something similar with this insurance and know how to resolve it?

 

[SharonCollachi]

This might be it: http://www.guamag.org/Consumer/2015 ConsumerComplaintFormfillable.pdf

And there is this:


If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Guam, contact:

Guam Department of Insurance
Street Address:
1240 Route 16
Barrigada, Guam 96913

Mailing Address:
P.O. Box 23607
GMF, Guam 96921
Phone: (671) 635-1817
Fax: (671) 633-2643

 

[hollygroves]

I wasn't able to get anyone to answer that phone number, but I'll try the address. Thank you much!