Does anyone know if we can make it mandatory that when a patient comes in for an office visit that we have some form of picture ID? We just came across a problem where we saw a patient in the hospital and then the pt followed up in the office. The front desk did not get a picture ID from this patient because they said that he did not have one. I have just recd a call from the insurance company stating that they are doing an investigation because the patient claimed that his wallet was stolen and he was not the one that was in the hospital. I would like to make it mandatory that we get picture ID on all new patients. Does anyone know if we cannot do this.