We have had Athena EMR for a year, and it has been a huge disappointment. We were given a lot of promises, but found that most of them were not delivered.
1. We have a dictation service, and wanted to scan unsigned dictation into Athena for the providers to eSign (we had this capability in our former EMR). Athena told us it was possible, but I later found out that the providers could not eSign these in Athena. They had to go into our dictation service and sign them, then we would scan them in.
2. We were disappointed to learn that we could not create or name scanning buckets. Athena told us that, "they had so many buckets, and we would always find a perfect one." Untrue. Their buckets are cumbersome and it's very difficult to find one that suits us.
3. Athena told us that they don't make money if we don't make money. They said that we would have excellent customer support. Not true. I have a folder full of tickets opened with customer support that are not getting taken care of.
There are so many other problems, but please beware if you're thinking of buying this software for your hospital. The clinic version is much easier to work with, but it was not built for hospital use.