Question BlueCross & BlueShield O80 and O82 not specific enough

cmancino

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Hello,
My doctors are from New York for global deliveries I use diagnosis O80 and outcome of delivery and gestational weeks, and for c-sections O82 and outcome of delivery and gestational deliveries the EOB is coming back as diagnosis is not specific. When I call they say the same thing even if the c-section was performed because arrest of descent and I bill that ICD 10 code O64.0xx1 still comes back as nonspecific. I have searched the policy and procedures and no policy change except for the medicaid hmo's revision on 2017. If anyone has any information or advice or help I would greatly appreciate it. Thank you for taking the time.
 
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