Wiki CPC-A Cleveland area

Westlake, OH
Best answers
I have 8 years in the medical/secretary field and I am looking to utilize my recent CPC certification. I am an honest, mature, dependable worker.

Lori Stark
4972 Shady Moss Lane (440)327-9839
North Ridgeville, Ohio 44039
Attain a billing and coding position at private practice or major hospital.

Summary of Qualifications
• Recently received CPC (Certified Professional Coder) Certificate through the AAPC.
• Experience communicating information about operation times, staffing numbers, and other procedural details to insurance companies and hospital administration.
• Detail oriented thinker who has served in leadership roles in a fast paced work environments.
• Effective communicator who is able to collaborate with co-workers and management on a variety of committees (patient satisfaction committee, noise control committee, LEAN projects).
• Liaison between hospital staff and patients: ensures that staff and patients readily have access to necessary information before, during, and after surgery.

Professional Experience
Elyria Memorial Hospital May 2004 - Present
Scheduling Secretary
• Compile pertinent data (what kind of surgery was performed, operating room times, anesthesia times, patient locations, etc.) for insurance companies and staff to create plans that will allow the department to run more efficiently.
• Maintain and compile over 500 billing records for outpatient surgery department each month.
• Communicate pre-surgery information (appointment times, requirements, general guidance, etc.) to incoming patients.
• Handle over 2000 phone calls from patients each month regarding all aspects surgery.
• Member of the Peri-op patient satisfaction committee, noise control committee, and LEAN projects: groups that identified areas of the hospital that could be improved to maximize patient experience.

Riverside Drives May 1999 – May 2004
Administrative Assistant
• Maintained customer data so that employees could quickly and easily access needed mechanical and logistical information.
• Executed billing information for over 200 orders each month.

Cleveland Clinic May 1997 – May 1999
Purchasing Coordinator
• Ordered medical and office supplies for over 150 employees at the Westlake facility.
• Ensured secured distribution of drugs and other medical supplies to personnel.
• Received daily shipments from main Clinic facility.

National City Bank May 1985 – May 1999
Senior Teller
• Negotiated foreign currency for profit with individual customers and corporate clients.
• Escheated safety deposit boxes to the State of Ohio who would document contents of the deceased.
• Audited 23 tellers who were out-of-balance; balanced daily branch cash upwards of one million dollars.
• Open and closed vaults and balanced corporate customer night deposits
• Worked with branch administration to ensure employees followed rules and branch was running efficiently.

Certifications and Professional Development
CPC Certification, AAPC
Dean's List, LCCC
Continuing CEU's from CMS and

CPT Coding, ICD-9, HCPCS, Kronos, ORSOS, Bed Ready, Allegra, Forms On Demand, typing, filing, office protocol