RUTH L. JAMES, CPC-A
2626 S. Hayden Way Boise, Idaho 83705
(208) 283-0442 Cell
ruthjames2011@hotmail.com
EDUCATION & TRAINING_____________________________________________________________________
College of Western Idaho, Nampa, Idaho – Medical Billing and Coding, Certified Professional Coder (CPC-A) credentials, IT Security and Forensics, Cultural Anthropology.
Boise State University, Boise, Idaho – Medical Terminology, Medical Coding.
Boise Bible College, Boise, Idaho – General Studies, Music, Psychology.
Borah High School, Boise, Idaho – High School Diploma
WORK EXPERIENCE__________________________________________________________________________
09/2008 - 09/2009 SAMG Women’s Health, Boise, Idaho
Patient Services Representative II
• Answered telephone, directed calls to the appropriate person or department.
• Gathered patient information and entered into database.
• Scheduled patients for appointments and checked them in on day of appointment.
• Ensured that all documentation was signed and available in chart.
• Confirmed eligibility, Medicaid, Medicare, insurance, filing.
• Data entry, QA PSR notes, medical records, set-up clients file.
• Checked patients out, wrote proper medical codes on sign-out sheet, collected payment.
12/1991 - 09/2008 St. Alphonsus RMC, Boise, Idaho
Customer Service Specialist/Call Center Resource Specialist
• Answered multiple-line hospital telephone system.
• Greeted and directed callers to appropriate destination.
• Located hospital personnel and determined action in order to advance a call.
• Performed multiple clerical functions using MS Word and MS Excel.
• Performed procedures required to acknowledge and execute Critical Plant Function and Life Safety Systems.
• Answered MD Link multiple-line telephone system.
• Data entry of patient demographics into Call Center database.
• Paged doctors for hospitals and nursing homes.
04/1989 – 12/1991 St. Alphonsus RMC, Boise, Idaho
Patient Registrar/Admitting Clerk
• Greeted and interviewed patients to receive all necessary account information.
• Entered patient information into database.
• Verified health insurance coverage.
• Assigned patient’s to rooms and called for escort.
• Assembled and maintained patient files.
• Received payment for outpatient and inpatient services, entered charges in database.
• Balanced cash register.
HIGHLIGHTS OF QUALIFICATIONS___________________________________________________________
• Reliable, respectful, responsible, honest, self-starter.
• Type (50 WPM), data entry, ten-key by touch, numerical and alphabetical filing.
• Excellent in customer service, multiple-line telephones, and multi-tasking.
• Proficient with computers: Air Source, Call Processing, Citrix, MS Excel, MS Windows, MS Word, NextGen, Virtual Merchant, and other software programs. Well versed in using standard office equipment.
• Medical Terminology, CPC-A credentials.
2626 S. Hayden Way Boise, Idaho 83705
(208) 283-0442 Cell
ruthjames2011@hotmail.com
EDUCATION & TRAINING_____________________________________________________________________
College of Western Idaho, Nampa, Idaho – Medical Billing and Coding, Certified Professional Coder (CPC-A) credentials, IT Security and Forensics, Cultural Anthropology.
Boise State University, Boise, Idaho – Medical Terminology, Medical Coding.
Boise Bible College, Boise, Idaho – General Studies, Music, Psychology.
Borah High School, Boise, Idaho – High School Diploma
WORK EXPERIENCE__________________________________________________________________________
09/2008 - 09/2009 SAMG Women’s Health, Boise, Idaho
Patient Services Representative II
• Answered telephone, directed calls to the appropriate person or department.
• Gathered patient information and entered into database.
• Scheduled patients for appointments and checked them in on day of appointment.
• Ensured that all documentation was signed and available in chart.
• Confirmed eligibility, Medicaid, Medicare, insurance, filing.
• Data entry, QA PSR notes, medical records, set-up clients file.
• Checked patients out, wrote proper medical codes on sign-out sheet, collected payment.
12/1991 - 09/2008 St. Alphonsus RMC, Boise, Idaho
Customer Service Specialist/Call Center Resource Specialist
• Answered multiple-line hospital telephone system.
• Greeted and directed callers to appropriate destination.
• Located hospital personnel and determined action in order to advance a call.
• Performed multiple clerical functions using MS Word and MS Excel.
• Performed procedures required to acknowledge and execute Critical Plant Function and Life Safety Systems.
• Answered MD Link multiple-line telephone system.
• Data entry of patient demographics into Call Center database.
• Paged doctors for hospitals and nursing homes.
04/1989 – 12/1991 St. Alphonsus RMC, Boise, Idaho
Patient Registrar/Admitting Clerk
• Greeted and interviewed patients to receive all necessary account information.
• Entered patient information into database.
• Verified health insurance coverage.
• Assigned patient’s to rooms and called for escort.
• Assembled and maintained patient files.
• Received payment for outpatient and inpatient services, entered charges in database.
• Balanced cash register.
HIGHLIGHTS OF QUALIFICATIONS___________________________________________________________
• Reliable, respectful, responsible, honest, self-starter.
• Type (50 WPM), data entry, ten-key by touch, numerical and alphabetical filing.
• Excellent in customer service, multiple-line telephones, and multi-tasking.
• Proficient with computers: Air Source, Call Processing, Citrix, MS Excel, MS Windows, MS Word, NextGen, Virtual Merchant, and other software programs. Well versed in using standard office equipment.
• Medical Terminology, CPC-A credentials.
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