mbacon0307
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Melisa Bacon, CPC-A
30 West Martha Jean Drive
Amelia, OH 45102
(513) 947-1741
SUMMARY
With seventeen years of clerical experience, I have developed strong customer service and interpersonal skills, attention to detail, accuracy, and organization. I am looking for the opportunity for increased responsibility and job advancement.
EDUCATION
New Richmond High School 1988-1992
Received High School Diploma in 1992.
The Medical Institute of Kentucky 2010-2011
Received certification in April 2011
COMPUTER SKILLS
I am thoroughly versed in Microsoft suite applications, Internet Explorer, CATI, Sample Management System, knowledge of UNIX, Quantum, Master Builder and Successware.
WORK HISTORY
Brandstetter's Kanga Roof Amelia, OH 08/2006-07/2010
Customer Service Representative/Estimate Scheduler
. Answer a multi-line phone system.
. Schedule estimates.
. Call customers with their estimates and answer any questions they have.
. Assign our roof technicians and salesman their assignments each day.
. Make work orders for estimates we got approval on
. Process credit cards, faxing and scanning documents
. Send out cards and gifts for customer referrals
. Handle our Sales Spotter Program
. Make sure we have enough literature at all times
Burke, Inc. Milford, Ohio 3/97 – 08/06
Sample Assistant (3/2005 to 08/2006)
Was promoted from Senior Quality Assurance Specialist to Sample Assistant in
March 2005.
· Order sample for CATI Studies and Web studies through various vendors.
· Provide estimates for internal clients.
· Provide sample assistance to field managers when needed.
· Prepare sample to be dialed by dedupping and cleaning the sample file.
· Building the sample file in unix.
· Manage the sample while studies are in field.
· Provide sample dispositions when study has finished.
· Assist Sample Consultants when needed.
Senior Quality Assurance Specialist (3/1998 to 3/2005)
· Was promoted from support coordinator to Senior Support Coordinator in April
2000.
· Listen and evaluate the interviewers on our staff.
· Offer suggestions for improvement.
· Assist the managers with spreadsheets and various reports.
· Conducts job meetings.
· In charge of Welcome Orientation for new hires.
Professional Interviewer (3/97 to 3/98)
· Contacted professionals to conducted telephone research and customer satisfaction studies.
·
30 West Martha Jean Drive
Amelia, OH 45102
(513) 947-1741
SUMMARY
With seventeen years of clerical experience, I have developed strong customer service and interpersonal skills, attention to detail, accuracy, and organization. I am looking for the opportunity for increased responsibility and job advancement.
EDUCATION
New Richmond High School 1988-1992
Received High School Diploma in 1992.
The Medical Institute of Kentucky 2010-2011
Received certification in April 2011
COMPUTER SKILLS
I am thoroughly versed in Microsoft suite applications, Internet Explorer, CATI, Sample Management System, knowledge of UNIX, Quantum, Master Builder and Successware.
WORK HISTORY
Brandstetter's Kanga Roof Amelia, OH 08/2006-07/2010
Customer Service Representative/Estimate Scheduler
. Answer a multi-line phone system.
. Schedule estimates.
. Call customers with their estimates and answer any questions they have.
. Assign our roof technicians and salesman their assignments each day.
. Make work orders for estimates we got approval on
. Process credit cards, faxing and scanning documents
. Send out cards and gifts for customer referrals
. Handle our Sales Spotter Program
. Make sure we have enough literature at all times
Burke, Inc. Milford, Ohio 3/97 – 08/06
Sample Assistant (3/2005 to 08/2006)
Was promoted from Senior Quality Assurance Specialist to Sample Assistant in
March 2005.
· Order sample for CATI Studies and Web studies through various vendors.
· Provide estimates for internal clients.
· Provide sample assistance to field managers when needed.
· Prepare sample to be dialed by dedupping and cleaning the sample file.
· Building the sample file in unix.
· Manage the sample while studies are in field.
· Provide sample dispositions when study has finished.
· Assist Sample Consultants when needed.
Senior Quality Assurance Specialist (3/1998 to 3/2005)
· Was promoted from support coordinator to Senior Support Coordinator in April
2000.
· Listen and evaluate the interviewers on our staff.
· Offer suggestions for improvement.
· Assist the managers with spreadsheets and various reports.
· Conducts job meetings.
· In charge of Welcome Orientation for new hires.
Professional Interviewer (3/97 to 3/98)
· Contacted professionals to conducted telephone research and customer satisfaction studies.
·