Lorrainbow
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I am newly certified CPC coder with over 35 years in the medical field-but am new to
coding.I began the coding in 2010 and got the certification 10/21/11.I live in the central Minnesota area.
Lorrainbow_2000@yahoo.com
Lorraine A. Lukes-Heckman
15 Portage Trail
Sauk Rapids, Mn. 56379
320-253-1747
2011 American Academy of Professional Coders
Certified Professional Coder-Apprentice
1983 Minneapolis School of Massage
Certified Massage Therapist
1982 Minneapolis Technical Institute
Certificate of Completion as Travel Agent
1980 University of Wisconsin-Milwaukee
Scholarship in Intro to Rehab Counseling
1977 Milwaukee Area Technical College
Associate Degree – Occupational Therapy Assistant
1971 Anderson Specialized Training Business School
Certified as a Medical Assistant
EXPERIENCE
September 2005 – Present
St. Cloud Hospital
St. Cloud, Minnesota
Health Unit Coordinator
Responsibilities include answering all phone calls and transferring to staff,
directing and answering questions for the general public and family,
transcribing doctor’s written orders and ordering appropriate testing in a timely manner, stuffing charts. Managing EPIC electronic records with
scheduling, ordering and keeping patient accounts updated.
October 1988 –Sept. 2005
Cardiovascular Consultants/Cardiovascular Surgeons, Robbinsdale, MN
Registration Coordinator
Responsibilities include registration of all new patients (clinical, hospital, outreach, mobile) and update old accounts in disc system. Verify insurance on insurance websites, call skilled nursing facilities for Medicare verification.
Patient Visit Coordinator/Patient Referrals
Prepared charts, called for patient records and referrals. Set up new accounts, ordered office supplies, and distributed mail.
Medical Receptionist/Scheduler – Cardiology Clinic
Responsibilities included setting up patient accounts into Disc computer with large amount of HMO’s, Medicare and private insurances. Heavy patient contact, greeting patients, verifying information. Set up appointments, filed, made charts, answered phones, called for reports and referrals. Alternated position with other scheduler and set up surgical cardiac procedures and heart surgeries. All scheduling was done on an NCR computer. Obtained pre-certification for surgical procedures through insurance companies and pre-registered patients.
July 1985
to July 1988 Southwest Clinic, LTD., Edina, MN
Medical Receptionist – General Practice and Specialty Clinic
Responsibilities included setting up patient accounts into Disc computer working with a HMO’s, Medicare and private insurance. Heavy patient contact, greeted patients, verified information. Set up all patient appointments, typed reports and schedules, took prescription refills and new prescriptions, relayed medical information to patients. Answered heavy phones and took messages.
December 1984
to May 1985 Lake Hospital of the Palm Beaches, Lake Worth, Florida
Ward Secretary – Adolescent Psychiatric Unit
Responsibilities included communication of calls between physician’s and nurses, ordering lab and various tests, transcribing orders and ordering supplies.
April 1981
to October 1984 St. Mary’s Hospital, Minneapolis, MN
Ward Secretary – Adult Psychiatric Unit
Hired as a House Float/Ward Secretary working in any medical unit that required assistance, such as Maternity, Orthopedic and Medical Surgical.
Was promoted to Ward Secretary – Adult Psychiatric Unit in November 1982. Duties included the following: transcribing orders, ordering supplies, communication between staff and patients (verbal and/or memo), handling discharging, admissions, reservations, carrying out all of Doctor’s orders for lab, therapy, chemical dependency, counseling, etc. Heavy public relations work, answering of phones, answering emergency crisis calls by indicating to caller, by judgmental experience, to proceed to crisis center or hospital; worked with Medical Examiners or missing persons calls.
August 1975
to April 1981 St. Mary’s Hospital, Milwaukee, Wisconsin
Certified Unit Secretary – Adult and Pediatric Burns
Duties included transcribing orders, ordering supplies, communication between staff and patients, handling discharging, admissions, reservations, and carrying out all doctors’ orders for lab, x-ray – most ordering through Medpro computer. Heavy public relations and emergency situations.
Organizations & Achievements Member Pastel Society of America
Member of AAPC
References Furnished upon request.
coding.I began the coding in 2010 and got the certification 10/21/11.I live in the central Minnesota area.
Lorrainbow_2000@yahoo.com
Lorraine A. Lukes-Heckman
15 Portage Trail
Sauk Rapids, Mn. 56379
320-253-1747
2011 American Academy of Professional Coders
Certified Professional Coder-Apprentice
1983 Minneapolis School of Massage
Certified Massage Therapist
1982 Minneapolis Technical Institute
Certificate of Completion as Travel Agent
1980 University of Wisconsin-Milwaukee
Scholarship in Intro to Rehab Counseling
1977 Milwaukee Area Technical College
Associate Degree – Occupational Therapy Assistant
1971 Anderson Specialized Training Business School
Certified as a Medical Assistant
EXPERIENCE
September 2005 – Present
St. Cloud Hospital
St. Cloud, Minnesota
Health Unit Coordinator
Responsibilities include answering all phone calls and transferring to staff,
directing and answering questions for the general public and family,
transcribing doctor’s written orders and ordering appropriate testing in a timely manner, stuffing charts. Managing EPIC electronic records with
scheduling, ordering and keeping patient accounts updated.
October 1988 –Sept. 2005
Cardiovascular Consultants/Cardiovascular Surgeons, Robbinsdale, MN
Registration Coordinator
Responsibilities include registration of all new patients (clinical, hospital, outreach, mobile) and update old accounts in disc system. Verify insurance on insurance websites, call skilled nursing facilities for Medicare verification.
Patient Visit Coordinator/Patient Referrals
Prepared charts, called for patient records and referrals. Set up new accounts, ordered office supplies, and distributed mail.
Medical Receptionist/Scheduler – Cardiology Clinic
Responsibilities included setting up patient accounts into Disc computer with large amount of HMO’s, Medicare and private insurances. Heavy patient contact, greeting patients, verifying information. Set up appointments, filed, made charts, answered phones, called for reports and referrals. Alternated position with other scheduler and set up surgical cardiac procedures and heart surgeries. All scheduling was done on an NCR computer. Obtained pre-certification for surgical procedures through insurance companies and pre-registered patients.
July 1985
to July 1988 Southwest Clinic, LTD., Edina, MN
Medical Receptionist – General Practice and Specialty Clinic
Responsibilities included setting up patient accounts into Disc computer working with a HMO’s, Medicare and private insurance. Heavy patient contact, greeted patients, verified information. Set up all patient appointments, typed reports and schedules, took prescription refills and new prescriptions, relayed medical information to patients. Answered heavy phones and took messages.
December 1984
to May 1985 Lake Hospital of the Palm Beaches, Lake Worth, Florida
Ward Secretary – Adolescent Psychiatric Unit
Responsibilities included communication of calls between physician’s and nurses, ordering lab and various tests, transcribing orders and ordering supplies.
April 1981
to October 1984 St. Mary’s Hospital, Minneapolis, MN
Ward Secretary – Adult Psychiatric Unit
Hired as a House Float/Ward Secretary working in any medical unit that required assistance, such as Maternity, Orthopedic and Medical Surgical.
Was promoted to Ward Secretary – Adult Psychiatric Unit in November 1982. Duties included the following: transcribing orders, ordering supplies, communication between staff and patients (verbal and/or memo), handling discharging, admissions, reservations, carrying out all of Doctor’s orders for lab, therapy, chemical dependency, counseling, etc. Heavy public relations work, answering of phones, answering emergency crisis calls by indicating to caller, by judgmental experience, to proceed to crisis center or hospital; worked with Medical Examiners or missing persons calls.
August 1975
to April 1981 St. Mary’s Hospital, Milwaukee, Wisconsin
Certified Unit Secretary – Adult and Pediatric Burns
Duties included transcribing orders, ordering supplies, communication between staff and patients, handling discharging, admissions, reservations, and carrying out all doctors’ orders for lab, x-ray – most ordering through Medpro computer. Heavy public relations and emergency situations.
Organizations & Achievements Member Pastel Society of America
Member of AAPC
References Furnished upon request.
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