cjdeporter
Contributor
Christopher DePorter, CPC-A
Phone: 415-734-1648
Reno, NV E-Mail: cdeporter1@gmail.com
Experience
Beaujolais Reno, NV
Server February 2014 ? July 2014
? Served guests in a fast-paced, fine dining environment.
? Expanded knowledge of French Cuisine.
? Trained as Busser and Server
? Cleared and reset tables according to fine dining standards.
? Hosting duties using Open Table to seat guests at proper tables.
? Answered phones and Input reservations into Open Table system.
? Proficient in Aloha POS.
? Presented and served a wide variety of fine wines.
? Assisted other servers with various tasks related to customer service.
? Assisted in the dining room preparation for large parties.
Bloch Inc. Reno, NV
Customer Service Representative January 2013 ? August 2013
? Input faxed and emailed orders into company software program.
? Responded to incoming customer service emails.
? Answered incoming customer service calls from customers.
? Assisted the lead customer service representative with data entry for Bloch Fashion division.
? Assisted customer service manger with account maintenance.
? Called customers to obtain payment information for orders.
? Handled return authorizations.
? Ran various shipping reports to ensure goods leave the warehouse on time.
? Applied critical thinking abilities to solve complex customer service tasks.
? Constructed spreadsheets to organize major customer routing instructions and major customer shipping procedures.
? Processed orders transmitted to the company via Electronic Data Interchange (EDI).
? Assisted sales representatives with various tasks to enhance business relationships with retailers and the public.
Keesal, Young & Logan, PC San Francisco, CA
Office Manager and Facilities Director January 2009 ? May 2009
? Directed incoming calls to associates and partners in the event that front of office secretary was unavailable.
? Coordinated package deliveries.
? Ordered office, kitchen and bar supplies.
? Conducted maintenance on broken down electronics, as well as coordinated third party copier maintenance.
? Directed high volume copy room operations.
? Assisted with minor paralegal work.
? Photographer for office events.
Agesong Institute/Pacific Institute San Francisco, CA Administrative Assistant/Communications Coordinator October 2007 ? February 2008
? Front desk operations and reception work.
? Welcoming new residents.
? Provided counseling as needed for upset residents.
? Back-up care giver for residents as needed.
? Assistant to Executive Director.
? Distributed mail to staff and residents.
? Attended department head meetings and took notes to distribute information to personnel via email.
? Scheduled transportation for staff and residents to their appointments or extra events.
Blockbuster Video Inc. Buffalo, NY & Irvine, CA Shift Leader October 2006 ? June 2007
? Managed labor.
? Able to use cash register, handle cash.
? Prepared deposits for bank.
? Customer service solutions.
? Administrative tasks.
? Checking movies in and out.
? Provided emotional support for upset employees and customers.
United States Navy, Groton, CT
USS Albuquerque (SSN 706) August 2004 ? June 2006
? Submarine Sonar Technician, 3rd Class.
? Underwater navigation and acoustics.
? Water depth surveillance.
? Oceanographic monitoring.
? Basic and advanced sailing.
? Submarine line handling.
? Electronics Repair Technician.
? Assisted Ship?s Network Administrator.
? Served as Junior Enlisted Advisor to Senior Officer in Command.
? Operated and repaired a wide variety of sonar equipment.
Education
U.S. Career Institute, Online ? Certificate received January 2014 ? May 2014
Medical Coding Certificate of Completion Program
D?Youville College, Buffalo, NY January 2010 ? December 2012
Biology Major, Psychology Minor (some coursework completed)
Iroquois Job Corps, International Masonry Institute July 2009 ? December 2009
Brick mason student apprentice
United States Navy August 2004 ? June 2006
Basic Enlisted Submarine School (BESS), Tactical Computer Network Operator (TCNO), Repair Technician School, Submarine Sonar ?A? Schooling. On the Job training, Various tactical damage control training while not at sea.
Skills
Superior customer service skills, very personable, exceptionally organized, able to adapt to all types of work environments, proficient in all Microsoft Office applications, critical thinking skills, able to multitask in in a busy work environment, proficient in both PC and Apple based operating systems, ICD-9-CM, ICD-10-CM, CPT4, HCPCS II.
Certifications/Licenses
AAPC Certification - CPC-A (01336793)
Member of AAPC.
Phone: 415-734-1648
Reno, NV E-Mail: cdeporter1@gmail.com
Experience
Beaujolais Reno, NV
Server February 2014 ? July 2014
? Served guests in a fast-paced, fine dining environment.
? Expanded knowledge of French Cuisine.
? Trained as Busser and Server
? Cleared and reset tables according to fine dining standards.
? Hosting duties using Open Table to seat guests at proper tables.
? Answered phones and Input reservations into Open Table system.
? Proficient in Aloha POS.
? Presented and served a wide variety of fine wines.
? Assisted other servers with various tasks related to customer service.
? Assisted in the dining room preparation for large parties.
Bloch Inc. Reno, NV
Customer Service Representative January 2013 ? August 2013
? Input faxed and emailed orders into company software program.
? Responded to incoming customer service emails.
? Answered incoming customer service calls from customers.
? Assisted the lead customer service representative with data entry for Bloch Fashion division.
? Assisted customer service manger with account maintenance.
? Called customers to obtain payment information for orders.
? Handled return authorizations.
? Ran various shipping reports to ensure goods leave the warehouse on time.
? Applied critical thinking abilities to solve complex customer service tasks.
? Constructed spreadsheets to organize major customer routing instructions and major customer shipping procedures.
? Processed orders transmitted to the company via Electronic Data Interchange (EDI).
? Assisted sales representatives with various tasks to enhance business relationships with retailers and the public.
Keesal, Young & Logan, PC San Francisco, CA
Office Manager and Facilities Director January 2009 ? May 2009
? Directed incoming calls to associates and partners in the event that front of office secretary was unavailable.
? Coordinated package deliveries.
? Ordered office, kitchen and bar supplies.
? Conducted maintenance on broken down electronics, as well as coordinated third party copier maintenance.
? Directed high volume copy room operations.
? Assisted with minor paralegal work.
? Photographer for office events.
Agesong Institute/Pacific Institute San Francisco, CA Administrative Assistant/Communications Coordinator October 2007 ? February 2008
? Front desk operations and reception work.
? Welcoming new residents.
? Provided counseling as needed for upset residents.
? Back-up care giver for residents as needed.
? Assistant to Executive Director.
? Distributed mail to staff and residents.
? Attended department head meetings and took notes to distribute information to personnel via email.
? Scheduled transportation for staff and residents to their appointments or extra events.
Blockbuster Video Inc. Buffalo, NY & Irvine, CA Shift Leader October 2006 ? June 2007
? Managed labor.
? Able to use cash register, handle cash.
? Prepared deposits for bank.
? Customer service solutions.
? Administrative tasks.
? Checking movies in and out.
? Provided emotional support for upset employees and customers.
United States Navy, Groton, CT
USS Albuquerque (SSN 706) August 2004 ? June 2006
? Submarine Sonar Technician, 3rd Class.
? Underwater navigation and acoustics.
? Water depth surveillance.
? Oceanographic monitoring.
? Basic and advanced sailing.
? Submarine line handling.
? Electronics Repair Technician.
? Assisted Ship?s Network Administrator.
? Served as Junior Enlisted Advisor to Senior Officer in Command.
? Operated and repaired a wide variety of sonar equipment.
Education
U.S. Career Institute, Online ? Certificate received January 2014 ? May 2014
Medical Coding Certificate of Completion Program
D?Youville College, Buffalo, NY January 2010 ? December 2012
Biology Major, Psychology Minor (some coursework completed)
Iroquois Job Corps, International Masonry Institute July 2009 ? December 2009
Brick mason student apprentice
United States Navy August 2004 ? June 2006
Basic Enlisted Submarine School (BESS), Tactical Computer Network Operator (TCNO), Repair Technician School, Submarine Sonar ?A? Schooling. On the Job training, Various tactical damage control training while not at sea.
Skills
Superior customer service skills, very personable, exceptionally organized, able to adapt to all types of work environments, proficient in all Microsoft Office applications, critical thinking skills, able to multitask in in a busy work environment, proficient in both PC and Apple based operating systems, ICD-9-CM, ICD-10-CM, CPT4, HCPCS II.
Certifications/Licenses
AAPC Certification - CPC-A (01336793)
Member of AAPC.