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Wiki crutches and modifiers

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scooter1

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I work in a Physician's office and I am having a hard time with payment for
the crutches our patients purchase from us. Is there a modifier that I am not aware of? I would really appreciate suggestions.
 
In HCPCS there is a list of modifiers in the cover, I believe. If the crutches are new we add the modifier NU. There is also one for used, but we usually give out new ones so I do not remember the used modifier.
 
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