Other things going on here. I would be having major heartburn if they were giving gels w/o auth, etc. and had to write them off. Are you an external employee just doing billing and A/R outsourced, or internal? This is a bigger problem. Context is helpful. Since this has now turned into the fact that the claim has already gone out and been denied in part. Was the E/M and injection paid and only the J code denied? The patient is also now going to see on their EOB that the J code was denied and depending on if they are savvy or not, probably call and not be happy.
Is this an ortho practice? If it is that is even bigger heartburn! If so, there has got to be an XR somewhere, and other notes where the patient has had other workup for knee pain. Especially if the pt. has been coming in routinely for steroid injections. Seems crazy they would just be like, ok yup here's a gel...
This also makes me wonder why, if the practice has EMR and edits, the edits would not have stopped this claim in the first place for the J code auth. Unless a coder or biller manually released it. The "notorious" for billing E/M with everything also puts them at risk depending on if they are warranted or not.
As for the E/M, as I said above, it may well be the E/M was warranted due to the decision to now switch to a different drug (new plan). However, the documentation is poor. This is a CDI conversation but is also a pre-auth, don't give out gels where OA is not documented and there is no pre-auth conversation. If I were an A/R rep or a staff coder, this would be something I would bring to my supervisor or manager. If I was the manager I would be pulling reports on the gel J codes and auditing those. Among other things.
It doesn't solve your problem though. The E/M is not supported here with this particular note. Again, they may well have "done the work" and the MDM but it is not documented well. " We discussed his options and agreed to trial a gel injection since the steroid injections seem to have a diminishing return." That statement needs more info. I swear this patient has got to have OA somewhere in their chart.