Question Empire BCBS outpt behavioral health denials

LIA2600

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Hi we are getting large amount of denials for our med visit claims(NP and MD) . We are using the 95 modifier on our claims and they deny everything with codes 16 rate value code does not match. I'm new to behavioral health. What are we doing wrong? What is the correct cpt code for this telehealth visit? The billing system here is set up to bill 99443 for a meds visit and 90833 when we have a session after a med visit.
HELP!
 
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