This is something that comes up from time to time and trying to find out some more information or what others have determined.
1) Is a provider obligated to file secondary claims (if they don't automatically crossover)?
2) And if so, what obligation is it of the provider to adjust off these amounts if they are not payable...it is not always clear in a contract to say if coordination of benefits applies and at times as a billing company we do not have access to this information. It just seems like so many come back primary paid more and the provider is out money which we feel at times is a patient responsibility since we filed the secondary as a courtesy for them.
If this is how it is then we just have to explain that to the provider but where can we get any kind of documentation or does anyone know something that we can get to support this either way? Any guidance at all would be appreciated.
1) Is a provider obligated to file secondary claims (if they don't automatically crossover)?
2) And if so, what obligation is it of the provider to adjust off these amounts if they are not payable...it is not always clear in a contract to say if coordination of benefits applies and at times as a billing company we do not have access to this information. It just seems like so many come back primary paid more and the provider is out money which we feel at times is a patient responsibility since we filed the secondary as a courtesy for them.
If this is how it is then we just have to explain that to the provider but where can we get any kind of documentation or does anyone know something that we can get to support this either way? Any guidance at all would be appreciated.