Yathink67
Networker
Good morning,
I am wondering if anyone can tell me if there is a LEGAL number of times a provider's office must reach out to a patient to request they obtain an ordered test and/or referral?
We do have a policy in place. We reach out to the patient two weeks after the test/referral was ordered, then again two weeks later. The third attempt is a letter mailed to the patient
asking that they get the ordered test/referral as soon as possible. Two weeks after that, if the patient has not gotten the testing done, we send a message to the provider.
This is where I feel we should be done, but our providers will tell us to keep trying with the patient. I understand the providers are ordering tests they feel necessary to treat their patients,
BUT how many times do we legally HAVE to reach out before we can not be held liable. We document each outreach. At this point, I feel we have done our due diligence after three attempts,
but again, providers want us to keep trying. I feel It is a waste of our resources to continue to follow up with non-compliant patients, but I can not find an answer to this anywhere.
Appreciate any input you all may have.
Thanks!
I am wondering if anyone can tell me if there is a LEGAL number of times a provider's office must reach out to a patient to request they obtain an ordered test and/or referral?
We do have a policy in place. We reach out to the patient two weeks after the test/referral was ordered, then again two weeks later. The third attempt is a letter mailed to the patient
asking that they get the ordered test/referral as soon as possible. Two weeks after that, if the patient has not gotten the testing done, we send a message to the provider.
This is where I feel we should be done, but our providers will tell us to keep trying with the patient. I understand the providers are ordering tests they feel necessary to treat their patients,
BUT how many times do we legally HAVE to reach out before we can not be held liable. We document each outreach. At this point, I feel we have done our due diligence after three attempts,
but again, providers want us to keep trying. I feel It is a waste of our resources to continue to follow up with non-compliant patients, but I can not find an answer to this anywhere.
Appreciate any input you all may have.
Thanks!