How to collect payment from PT?

Blackhorse

Guru
Messages
127
Location
Irvine, California
Best answers
0
Blue Shield has sent Covid testing payment to patients because we are OON. We have sent bills to patients but not received many payment from them. We don't want to send them to collections as they shouldn't pay for the testing. What is the good way to collect payment from them?
 

SharonCollachi

True Blue
Messages
2,178
Location
Clovis, CA
Best answers
3
Contact Blue Shield directly first. They did this to us at one point, and we told them we couldn't care for their patients if they did not send payment to us. They voided all the checks they had sent to patients and re-sent payment to us.
 

Blackhorse

Guru
Messages
127
Location
Irvine, California
Best answers
0
I talked to BS and was told PT has to call member service side to void their checks first before they can send checks to us. There is minimum 30 minutes wait for their call, nobody would want to wait for 30 minutes.
 
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