Wiki Humana denials

gworlton

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We are receiving denials for our E/M services that are being billed with testing received that same day (i.e. 92134, 92083). The denial rationale from Humana: According to our policy, which is based on the National Correct Coding Initiative Policy Manual, when an Evaluation and Management (E/M) service is reported on the same day as a global XXX procedure code, the E/M service is payable only if it is a significant and separately identifiable service. To be separately reportable, the physician must perform a significant and separately identifiable E/M service on the same day of service. The definition of “global” here just means that the service is billed for the global service, as opposed to being billed for just a component of the service (i.e technical component or professional component).
The global service is correct as our providers own all the equipment. We frequently perform testing on patients who are here for exams and have never appended modifier 25 to E/M services and don't feel that this is correct. Medicare and all other payers reimburse these claims. Any help or references to send to Humana would be greatly appreciated!
 
From what I've seen on several eye care forums, the folks at Humana have literally thrown out the books when it comes to billing and coding. Someone was told to attach the 26 modifier to an OCT claim and, in many cases, they are paying for the test and now the exam. I believe it was also Humana that paid the 92015 filed with an exam code and said the 92015 included the exam!!!! There is a huge problem there. Someone said they were told an AI system was now controlling Humana's claims processing. However, I find that hard to believe. I think the problem is they've hired some idiot who knows nothing about coding who has screwed up their entire processing system.
This is also happening for physicians in non eye care related specialties.

Tom Cheezum, OD, COPC
 
We are receiving denials for our E/M services that are being billed with testing received that same day (i.e. 92134, 92083). The denial rationale from Humana: According to our policy, which is based on the National Correct Coding Initiative Policy Manual, when an Evaluation and Management (E/M) service is reported on the same day as a global XXX procedure code, the E/M service is payable only if it is a significant and separately identifiable service. To be separately reportable, the physician must perform a significant and separately identifiable E/M service on the same day of service. The definition of “global” here just means that the service is billed for the global service, as opposed to being billed for just a component of the service (i.e technical component or professional component).
The global service is correct as our providers own all the equipment. We frequently perform testing on patients who are here for exams and have never appended modifier 25 to E/M services and don't feel that this is correct. Medicare and all other payers reimburse these claims. Any help or references to send to Humana would be greatly appreciated!
we are experiencing this as well. Very frustrating!!
 
The practices I work with are experiencing this as well and I was coming in here to post about it to see if any other specialties (I work in Ophthalmology as well) were experiencing it. I called and spoke w/Humana last week and the rep I spoke with said to appeal all of them OR get ahold of our regional Humana rep as we're only seeing Humana do this.
 
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