em2177
Expert
How can I make my Manager aware of the importance of coding office visits correctly. She recently hired a person who did an online billing and collections course. This person has no medical background but the online course she recently took and passed with a certificate of completion. Another issue is that this person is a close family friend to her. With that being said, she has her doing coding and charge entry. She hired her to do collections and notified the entire office that she was going to be doing collections and that her title is Collector. I have came across several charge tickets that she is coding and entering and sending to insurance companies to get paid. The coding is totally off! I brought this to the attention of my manager and offered to help with the coding and suggested that she does the data entry portion of it. Her response was no, but I appreciate you offering to help. As a coder with over 10 years experience in coding/billing/auditing, I am very frustrated with this situation! What would you do in this case. Any suggestions??
Thank You!
Thank You!