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If the patient is ineligible for the primary insurance but has Medicaid listed as secondary and Medicaid has on their file the patient's primary insurance is active (eligible) how should this be billed?
If the patient is ineligible for the primary insurance but has Medicaid listed as secondary and Medicaid has on their file the patient's primary insurance is active (eligible) how should this be billed?
If Aetna is denying the claim stating the patient is ineligible then Medicaid would become primary. The patient also may need to update COB with Medicaid. I would contact the patient to verify coverage.