jcochran
Guest
So, I have an issue here, and I haven't really been able to find a distinct answer.
I have a client with BCBS insurance primary and Cigna 2ndary. Her BCBS is a high dedcutible plan, and her Cigna has a $25 copay.
We aren't in-net for Cigna, and Cigna is paying all of the charge minus the $25 copay, and is completely disregarding the contractual agreement we have with BCBS. Cigna is paying more than the BCBS allowable, and telling me to bill the client the remaining $25.
What do I do legally? I know I can't bill the client for charges above the BCBS allowable, and when I post Cigna, it's putting a credit on the client's account. I am very confused by this.
Please help.
I have a client with BCBS insurance primary and Cigna 2ndary. Her BCBS is a high dedcutible plan, and her Cigna has a $25 copay.
We aren't in-net for Cigna, and Cigna is paying all of the charge minus the $25 copay, and is completely disregarding the contractual agreement we have with BCBS. Cigna is paying more than the BCBS allowable, and telling me to bill the client the remaining $25.
What do I do legally? I know I can't bill the client for charges above the BCBS allowable, and when I post Cigna, it's putting a credit on the client's account. I am very confused by this.
Please help.