Scenario: a claim goes out with the wrong DOS and gets processed for payment. A correction must be submitted to the insurance of course...no doubt about that. But in our own practice management system, should we not keep that original "ticket" with the original information so as to keep a record of what we sent, even if the DOS was incorrect as in this example? Wouldn't we create a separate corrected ticket in our system? This is how it's been done as far as I can remember. We are now being told that it's okay to go into the original ticket and change the DOS in there and that there is no need to create a separate corrected claim. Is that within compliance?