mljohnson
New
Misti Johnson
924 Main Street
Beech Grove, IN 46107
317-987-4447
mistilorea@gmail.com
I have been in the healthcare field since 2000 and have adopted many new skills throughout my years. I enjoy working with people and solving many challenges. I am open to changes and learning new skills. I am currently seeking a challenging career in the healthcare industry as a medical coder.
WORK EXPERIENCE
Sr. Communications Specialist
IU Health - Indianapolis, IN - March 2014 to Present
Responsibilities
Demonstrate excellent communication and customer service in call center setting. Answer inbound calls, evaluate caller needs and take appropriate action. Provide general information , review EMR, schedule appointments, register patients and support and provide immediate access and resolution for patients calling their physician office. Provide physician to physician paging and assist patients in finding new providers to meet their needs. Provide prompt outbound calls to high volume online patient requests. Mail out marketing letters weekly. Maintain performance statndards and ensure call center goals are met.
Accomplishments
Able to complete patient and physician requests in timely manner.
Skills Used
Data entry and multi lines phones.
Front Office Team Lead
Urology of Indiana LLC - Indianapolis, IN - October 2012 to March 2014
Responsibilities
Facilitate patient flow. Monitor and evaluate staff performance to ensure goals and standards are met. Attend quarterly management meetings to collaborate in developing processes to increase efficiency and accuracy. Provide one-on-one training with staff. Meet with team members as needed to address performance expectations and comunicate goals. Prepare annual performance evaluations and deliver in timely manner. Develope employee schedule. Monitor employee timecards and enter kronos edits. Approveand/or deny vacation requests. Order office supplies. Collections and bank deposits.
Accomplishments
Upon hire, office collections were down to 30-40%. I made improvements, educated staff and set new goals. Within 4-6 months, collections were up to 75%.
Skills Used
My ability to multi-task under stressful environment with accuracy. My ability to adapt to change and embrace it.
Team Leader
Community health network - Indianapolis, IN - July 2000 to October 2012
Responsibilities
Facilitate patient flow and ensure department secretaries is fully staffed. Create monthly employee schedules. Approve and/or deny vacation time. Develope code stroke excel spreedsheet and input data. Develope MI (miocardial infarction) excell spreedsheet and input data. Enter all department charges. Attend quarterly management meetings to collaborate in developing processes to increase efficiency and accuracy. Provide one-on-one training with staff. Meet with team members as needed to address performance expectations and comunicate goals. Prepare annual performance evaluations and deliver in timely manner. Monitor employee time cards and enter kronos edits. Physician order entries. Maintain on-call status.
Accomplishments
In creating code stroke excel spreedsheet, gathering data and inputting, I was able to aid in the hsopital becoming stroke certified.
Skills Used
Ability to work under high stress level at a fast pace and with accuracy. Critical thinking.
EDUCATION
Ivy tech - Indianapolis, IN
2005 – 2007
AAPC – Greenwood, IN
CPC-A Certification, 2016
924 Main Street
Beech Grove, IN 46107
317-987-4447
mistilorea@gmail.com
I have been in the healthcare field since 2000 and have adopted many new skills throughout my years. I enjoy working with people and solving many challenges. I am open to changes and learning new skills. I am currently seeking a challenging career in the healthcare industry as a medical coder.
WORK EXPERIENCE
Sr. Communications Specialist
IU Health - Indianapolis, IN - March 2014 to Present
Responsibilities
Demonstrate excellent communication and customer service in call center setting. Answer inbound calls, evaluate caller needs and take appropriate action. Provide general information , review EMR, schedule appointments, register patients and support and provide immediate access and resolution for patients calling their physician office. Provide physician to physician paging and assist patients in finding new providers to meet their needs. Provide prompt outbound calls to high volume online patient requests. Mail out marketing letters weekly. Maintain performance statndards and ensure call center goals are met.
Accomplishments
Able to complete patient and physician requests in timely manner.
Skills Used
Data entry and multi lines phones.
Front Office Team Lead
Urology of Indiana LLC - Indianapolis, IN - October 2012 to March 2014
Responsibilities
Facilitate patient flow. Monitor and evaluate staff performance to ensure goals and standards are met. Attend quarterly management meetings to collaborate in developing processes to increase efficiency and accuracy. Provide one-on-one training with staff. Meet with team members as needed to address performance expectations and comunicate goals. Prepare annual performance evaluations and deliver in timely manner. Develope employee schedule. Monitor employee timecards and enter kronos edits. Approveand/or deny vacation requests. Order office supplies. Collections and bank deposits.
Accomplishments
Upon hire, office collections were down to 30-40%. I made improvements, educated staff and set new goals. Within 4-6 months, collections were up to 75%.
Skills Used
My ability to multi-task under stressful environment with accuracy. My ability to adapt to change and embrace it.
Team Leader
Community health network - Indianapolis, IN - July 2000 to October 2012
Responsibilities
Facilitate patient flow and ensure department secretaries is fully staffed. Create monthly employee schedules. Approve and/or deny vacation time. Develope code stroke excel spreedsheet and input data. Develope MI (miocardial infarction) excell spreedsheet and input data. Enter all department charges. Attend quarterly management meetings to collaborate in developing processes to increase efficiency and accuracy. Provide one-on-one training with staff. Meet with team members as needed to address performance expectations and comunicate goals. Prepare annual performance evaluations and deliver in timely manner. Monitor employee time cards and enter kronos edits. Physician order entries. Maintain on-call status.
Accomplishments
In creating code stroke excel spreedsheet, gathering data and inputting, I was able to aid in the hsopital becoming stroke certified.
Skills Used
Ability to work under high stress level at a fast pace and with accuracy. Critical thinking.
EDUCATION
Ivy tech - Indianapolis, IN
2005 – 2007
AAPC – Greenwood, IN
CPC-A Certification, 2016