angeldfj1@comcast.net
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DENISE BROWN
915 N. Countryside Drive Unit 213
Palatine, IL 60067
H: (847) 496-7800 C: (847) 219-0755
angeldfj1@comcast.net
RESULTS-ORIENTED INDIVIDUAL WITH A STRONG BACKGROUND IN CLINICAL SUPPORT AND MEDICAL BILLING & CODING AS WELL AS A PROVEN TRACK RECORD OF SUCCESS IN CUSTOMER SERVICE AND OFFICE MANAGEMENT SKILLS
SUMMARY OF QUALIFICATIONS
• Medical Terminology
• Anatomy & Physiology
• HIPAA Regulations
• State/Federal Compliance
• Patient Confidentiality
• Scheduling/Patient Registration
• Facility Billing
• Reimbursement Systems
• Government & Third-Party Payers
• Electronic Medical Records (EMR)
• Managed Care (HMO, PPO & POS)
• Insurance Claim Billing & Processing
• Diagnosis Coding from Medical Records
• Medical Office Procedures
• Calendar Management
• Keyboarding & Word Processing
• Medical Practice Management Systems
• TRICARE, Medicare & Medicaid
• CMS-1500 & UB-04
• MOSS & MEDISOFT
• Lotus Notes & MS Office
• CPT-4
• HCPCS
• ICD-9-CM
PROFESSIONAL EXPERIENCE
Lutheran Life Communities @ Home Matters – Arlington Heights, IL 2009-2010
Caregiver
• Provided quality care for a wide range of patients and assisted with daily living activities
• State licenses and CPR certified
Whole Foods Market – Palatine, IL 2007-2008
Customer Service/Sales
• Oversaw customer relations desk operations and received 3 awards for outstanding service
• Balanced daily cash deposits and assisted with annual audits
JRS Concrete Construction – Arlington Heights, IL
2003-2006
Office Manager
• Answered phones, scheduled appointments, and responded to customer requests for proposals
• Utilized computer systems to update contracts and generate invoices for billing maintained files.
Norlight Telecommunications
Administrative Assistant 1999-2003
Negotiated a contract with the operations manager to hire a warehouse in Michigan to ship product for the network expansion. Restructured and reorganized all site files and added new project and expense reports to the record keeping department. Purchasing, packaging, shipping, and tracking all equipment and repairs for all sites. Monitored all security phones, cameras and electronic gates for safety regulations.
• Gained a complete knowledge of supplies, office equipment ordering and inventory control.
• Handled extensive problem-solving and built relationships with vendors and customers.
• Increased knowledge of general accounting principles, as well as interdepartmental coordination.
New Century Bank, Mundelein, IL
Teller 1984-1988
Promoted to New Account Rep. ( Start up Team) in Palatine facility. Balanced multi-lined transactions, city
stickers, license plate stickers, Xmas clubs, loan payments, and automatic teller, machines.
• Increased customer deposits due to the remarkable ability to communicate effectively the banking policies
and procedures.
Wickes Lumber Vernon Hills, IL
Systems 36 Analyst 1988-1996
• Switchboard multiple lines and purchase order data entry
• Transmitting orders electronically to vendor boxes
EDUCATION
College of Lake County
Banking 101 1984
Ultimate Medical Academy – Tampa, FL 2010-2011
Medical Billing & Coding Diploma
CPC-A Certified Coder (American Academy of Professional Coders AAPC)
915 N. Countryside Drive Unit 213
Palatine, IL 60067
H: (847) 496-7800 C: (847) 219-0755
angeldfj1@comcast.net
RESULTS-ORIENTED INDIVIDUAL WITH A STRONG BACKGROUND IN CLINICAL SUPPORT AND MEDICAL BILLING & CODING AS WELL AS A PROVEN TRACK RECORD OF SUCCESS IN CUSTOMER SERVICE AND OFFICE MANAGEMENT SKILLS
SUMMARY OF QUALIFICATIONS
• Medical Terminology
• Anatomy & Physiology
• HIPAA Regulations
• State/Federal Compliance
• Patient Confidentiality
• Scheduling/Patient Registration
• Facility Billing
• Reimbursement Systems
• Government & Third-Party Payers
• Electronic Medical Records (EMR)
• Managed Care (HMO, PPO & POS)
• Insurance Claim Billing & Processing
• Diagnosis Coding from Medical Records
• Medical Office Procedures
• Calendar Management
• Keyboarding & Word Processing
• Medical Practice Management Systems
• TRICARE, Medicare & Medicaid
• CMS-1500 & UB-04
• MOSS & MEDISOFT
• Lotus Notes & MS Office
• CPT-4
• HCPCS
• ICD-9-CM
PROFESSIONAL EXPERIENCE
Lutheran Life Communities @ Home Matters – Arlington Heights, IL 2009-2010
Caregiver
• Provided quality care for a wide range of patients and assisted with daily living activities
• State licenses and CPR certified
Whole Foods Market – Palatine, IL 2007-2008
Customer Service/Sales
• Oversaw customer relations desk operations and received 3 awards for outstanding service
• Balanced daily cash deposits and assisted with annual audits
JRS Concrete Construction – Arlington Heights, IL
2003-2006
Office Manager
• Answered phones, scheduled appointments, and responded to customer requests for proposals
• Utilized computer systems to update contracts and generate invoices for billing maintained files.
Norlight Telecommunications
Administrative Assistant 1999-2003
Negotiated a contract with the operations manager to hire a warehouse in Michigan to ship product for the network expansion. Restructured and reorganized all site files and added new project and expense reports to the record keeping department. Purchasing, packaging, shipping, and tracking all equipment and repairs for all sites. Monitored all security phones, cameras and electronic gates for safety regulations.
• Gained a complete knowledge of supplies, office equipment ordering and inventory control.
• Handled extensive problem-solving and built relationships with vendors and customers.
• Increased knowledge of general accounting principles, as well as interdepartmental coordination.
New Century Bank, Mundelein, IL
Teller 1984-1988
Promoted to New Account Rep. ( Start up Team) in Palatine facility. Balanced multi-lined transactions, city
stickers, license plate stickers, Xmas clubs, loan payments, and automatic teller, machines.
• Increased customer deposits due to the remarkable ability to communicate effectively the banking policies
and procedures.
Wickes Lumber Vernon Hills, IL
Systems 36 Analyst 1988-1996
• Switchboard multiple lines and purchase order data entry
• Transmitting orders electronically to vendor boxes
EDUCATION
College of Lake County
Banking 101 1984
Ultimate Medical Academy – Tampa, FL 2010-2011
Medical Billing & Coding Diploma
CPC-A Certified Coder (American Academy of Professional Coders AAPC)