staceylw31@aol.com
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Has anyone run into this issue....we have patients that will come in and not tell us that they have primary insurance. Medicaid will find out and retract the money they paid and then tell us to submit claim to primary. HOWEVER, When we I do this, the claim rejects for DUPLICATE because Medicaid submitted their own claim and were PAID as though they are us and then they are keeping the money paid. When I send a request to them to pay us that money because they are NOT the patients primary provider, they send us less then what they were paid. I feel they should be sending us the full amount PLUS whatever is due as secondary, but of course I feel as though this is just wrong all together. Any thoughts??
Stacey
Stacey