vanessac
New
Medicare primary, AARP secondary, Loomis 3rd. Both AARP and Loomis paid Medicare balance. (Medicare crossed over to AARP, our office mailed paper to Loomis.) Loomis will not take money back and neither will AARP. AARP said we must refund the patient since they do not coordinate benefits. The Practice Manager told me told reduce the Medicare write off and keep the money. I strongly disagree. Any advice would be appreciated. Refund would be $23.78.