Wiki Monthly or Quarterly Monitors?

[cfisher1]

We currently perform monthly monitors on all staff for review of accuracy of processing claims. We are researching the option to change this to a quarterly process.
What are best practices? We are hoping for feedback on what other companies are doing.

 

[thomas7331]

Most places I've worked will adjust the frequency of reviews as needed based on results. Staff and/or physician who have high error rates will be monitored more often whereas those who consistently meet quality standards maybe only need a review once a year.

I haven't encountered anywhere that monitors monthly though - that seems overly intensive. A new employee may need 100% review at first, but once they are past their probationary period and meeting quality standards for their position, then I would think that quarterly should be sufficient, at most. If unusual errors or patterns are identified in the interim, it's always an option to put them back on a more frequent quality reviews as needed.