• If this is your first visit, be sure to check out the FAQ & read the forum rules. To view all forums, post or create a new thread, you must be an AAPC Member. If you are a member and have already registered for member area and forum access, you can log in by clicking here. If you've forgotten the password it can be reset on our sign in section by entering your registered Email Address or Username here. To start viewing messages, select the forum that you want to visit from the selection below..

Wiki New Late Cancellation/No Show Fee

Create Wiki
A

arieljones1995@gmail.com

Contributor
Messages
17
Location
Bogalusa, LA
Best answers
0
My company wants to introduce a new late cancellation/no show fee (going up to $75 from $50) for the new year. What's the best way to track/handle/introduce this? Just consent forms at the front desk? We are a physical therapy practice seeing around 600 appointments a week.
 
If no-shows and cancellations are a problem, rather than charge the patients, you may want to take a look at whether you have a good process for confirming appointments and/or utilizing your patient wait list. I've found that no show and cancellation fees, although they seem like a good idea, do little more than make your patients angry. They're more likely to abandon treatment than they are to pay you. Are you really going to take the time to chase that sort of AR? There are all kinds of e-reminder programs out there that might improve your patient compliance rate without having to charge them for missing an appointment.
If you do decide to move forward with a no show fee, you would be better off to notify all your patients (by letter) in advance, so that they at least have a heads up that you're implementing a new process. And moving forward, your no-show/payment policy would absolutely need to be included in your patient's informed consent.
Of course, nobody thinks that the rules apply to them, so be prepared for phone calls when they get the bills. Good luck.
 
You must log in or register to reply here.
Top