When counseling and/or coordination of care dominates (more than 50 percent of)
the physician/patient and/or family encounter (face-to-face time in the office or other
outpatient setting, floor/unit time in the hospital, or NF), time is considered the key or
controlling factor to qualify for a particular level of E/M services. If the level of service is
reported based on counseling and/or coordination of care, the total length of time of the
encounter should be documented and the record should describe the counseling and/or
activities to coordinate care.