Question Patient Refunds

Brenda88

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Fargo, ND
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Does anyone know where I can find information on the laws regarding patient refunds? Our practice is located in North Dakota. Specifically we are wondering if there is a certain threshold, underneath which we are not required to refund if not requested by the patient. (i.e. not required to refund if it's less than $5). I've tried searching but have not been able to find anything for North Dakota and am not sure who to ask/where to go.

Thank you!
 

Brenda88

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Fargo, ND
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They had asked me to look into it, but I'm having no luck. :( I've found some information for other states like Texas and California, but have been unable to confirm North Dakota. Although, everything else I'm seeing says we have to refund any amount no matter how small. We were just thinking if it was under a certain amount ($5? $1?) at some point is it ok to retain as a credit on the patient's account? We would, of course, return any amount if requested, but as far as automatic processing goes...?
 

lgardner

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Tucson, AZ
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our clinic had a policy where if the amount of the refund was less than $5 (though it might have been $10), that the money would be applied as credit towards the next visit.
I am not sure if a documented policy is required to be able to do this.
 
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