lilleyea
Networker
We had a patient present to the office for a follow-up appointment, however, when the patient arrived they were noted to have a cough with active COVID, so the patient was placed in a room and the provider conducted the visit over the phone. Both the provider and the patient were in the same office, but the provider did not physically see the patient, the entire visit with the provider was over the phone. There was no video portion completed, only audio. Would this be billed as a phone visit (99441-99443) or an office visit (99212-99215)? Thanks in advance!