If a new patient comes in and their ID says their name is John Bob Doe and their insurance card says their name is Bob Doe, how do you handle this? I have always billed under the name that is on their ID as this is their legal name but I keep seeing posts that say offices change their demographics to match what is on the insurance card so that they will be paid. This seems wrong but I am surprised how many patients come into my office expecting me to do this. I tell patients that if their info is wrong with an insurance company they need to call them and correct it. Am I wrong? Really need some advice, I have looked everywhere I can think of and can't find anything specifically dealing with this issue. Thanks in advance for any input you can give!