We have had a patient's "routine" lab work denied when billing diagnosis code V72.62. When I called Anthem BCBS they said that the patient does have routine benefits but the code I used is not payable. They said they follow the US Preventive Task Force guidelines and these could be found on their website. I looked on the USPTF website and could not find anywhere where they list acceptable routine diagnosis codes. Has anyone ever heard of this or guide me here? Thanks
diagnosis codes, diagnosis coding