kschulte71
Guest
We have a patient that has Aetna Primary. They allowed $109.56 and it was all put to deductible. Patient has BCBS secondary. They processed the claim as Secondary but allowed $140.45. They paid $110.45 with a $30 copay. I am drawing a complete blank on how to handle this. Do we change the contractual adjustment to the BCBS adjustment and bill the patient for the $30 copay?