I have been told that the term "professional services" has been revised. Does anyone know if that is true? I have read that the codes for prolonged services took out "face to face" but I have not heard this to be true of all E/M coding. Our doctors are under the impression that phone calls and refills within the 3 year rule constitute an established patient even if they have not been seen "face to face" in 3 years. Any help would be appreciated. Thanks all.