khollinger
New
Hello!
I work for a mental health agency that also provided medical services (medication determination, etc) I have heard conflicting information in regards to the new patient vs established patient for the medical department.
If the client has been seen for any mental health services in the past 3 years and then is opened to the medical department would that be considered a new patient? I have an insurance company that is denying new patient charges for the above reason. According to what my medical department is telling me they should always bill as a new patient if the client has not been seen for medical services in the past 3 years, even if they have received Mental health services (Psychotherapy charges. etc).
Any input would be apprecciated
I work for a mental health agency that also provided medical services (medication determination, etc) I have heard conflicting information in regards to the new patient vs established patient for the medical department.
If the client has been seen for any mental health services in the past 3 years and then is opened to the medical department would that be considered a new patient? I have an insurance company that is denying new patient charges for the above reason. According to what my medical department is telling me they should always bill as a new patient if the client has not been seen for medical services in the past 3 years, even if they have received Mental health services (Psychotherapy charges. etc).
Any input would be apprecciated