serenitymhb
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I am in the middle of a discussion between one of my providers and her patient. The patient has been calling the provider to obtain a list of dates of service, amounts of copays and amounts paid by insurance. She claims she cannot get this information from her insurance company. She is also requesting notes from the provider who is a psychiatric nurse practitioner. I have provided the information from my end to the provider (I am a billing company) and the client keeps calling me with demands for more information. I've explained that I only do the billing and that I am not in any other way related to the provider, have no control over her office and have no access to files or other information other than related to billing. I'm beginning to feel nervous about this as I don't really know what the patient's motivation is. How much information do I need to release and do I need the provider's permission to do so? I have discussed this with the provider who keeps telling me that she is handling it. I want to make sure that I do the right thing. Any suggestions?