KimBest
New
I'm curious what the correct thing to do with a credit balance on account. We have several patients that have 2 commercial insurances and their primary will pay and leave a zero balance and the secondary comes in and pays because the allowable is higher than the primary. What do I do with that money? Refund patient or negative contractual?
Example:
Primary paid $108.59 on a $145 charge and write off was $36.41
Secondary paid $18.84 because their allowable was $127.43.
Creating an $18.84 credit on account.
Thanks for your help!!
Example:
Primary paid $108.59 on a $145 charge and write off was $36.41
Secondary paid $18.84 because their allowable was $127.43.
Creating an $18.84 credit on account.
Thanks for your help!!