Perry, Georgia
Best answers
LaShelle Hooper, MAAC, BCSC
6080 Lakeview Rd. Apt. 1306, Warner Robins GA 31088

~ Qualifications Summary ~
Motivated and results-driven professional recognized for professionalism, commitment to excellence, and demonstrated
ability to communicate and work with senior management, associates, and customers. Have excellent interpersonal skills,
able to collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team. Broad
based qualifications include: Medical Coding, Analytical and Problem-Solving skills, Computer Knowledge, Proficient Written and Verbal Communication, Leadership & Management, and Customer Relationship skills. Proven expertise in:
 ICD-10-CM and ICD-9 coding
 CPT and HCPCS coding
 Medical Terminology
 Anatomy & Physiology
 Billing
 Managed Care (HMO, PPO, and POS)
 HIPAA compliance
 Medisoft
 Data Entry
 Microsoft Office
 Health Insurance Terminology
 Payment Posting / Charge Entry

Education and Certification
Howard’s Medical Coding School – Warner Robins, GA
Medical Coding and Billing Certificate Program, October 2014 – April 2015

Medical Administrative Assistant Certification - July 2015
Billing Coding Specialist Certification - July 2015
Professional Experience
Salvage Retention Specialist
GEICO  Macon, GA February 2012-December 2015
 Managed and resolved approximately 60+ new salvage retention claims daily involving auto and other property in
an efficient and timely manner
 Initiated lienholder and customer contact in order to obtain payoff information and retention documents vital to the file closing procedures
 Ensured that claims were compliant with state retention guidelines
 Handled 35+ incoming calls daily along with completing file follow-up on retention files
 Administrative duties such as filing, faxing, and copying
Operations Manager
Staybridge Suites  Columbus, GA July 2008-January 2012
 Supervised and supported a staff of 20-25 employees
 Assisted upper management in achieving company objectives and goals
 Boosted revenue growth by revamping internal and external sales procedures
 Administrative duties such as filing, faxing, and ordering inventory

Underwriter II
AVS Underwriting, LLC  Kennesaw, GA November 2005-January 2008
 Reviewed patients’ medical charts for chronic and acute illnesses to ascertain their life expectancy
 Limited errors by carefully matching medical records against life insurance applications
 Accurately tracked and prepared data for over 250 cases for physician review
 Knowledge of ICD-9 codes, CPT codes, and medical terminology
 Administrative duties such as filing, faxing, and copying

Underwriter Specialist
AETNA  Alpharetta, GA January 2002-July 2005
 Improved operations by fostering collaborative efforts with the Renewal Business teams and Underwriting Consultants
 Performed accurate underwriting analysis and risk assessment to write and/or renew Aetna's Small Group Business
 Handled insurance business and applied knowledge of ICD-9 and CPT codes and medical terminology
 Administrative duties such as filing, faxing, and copying

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LaShelle Hooper, MAA BCSC

Professional Affiliations
Member, American Medical Certification Association (AMCA)
Member, American Academy of Professional Coders (AAPC)

Community Involvement
Volunteer, Meals-on-Wheels, Columbus GA
Volunteer, Turner Chapel AME  Food and Clothing Bank, Marietta GA
Member, Americus Pentecostal Church  Sisters Loving Sisters, Americus GA