Sorry, I wasn't very clear. My providers are totally relying on the calculator to be correct. I know they have the ablility to override it but I think the way they are looking at it is if they are doing all this work/documentation that justifies a higher level then it needs to be billed for. I am trying to explain to them that their level of service needs to be driven by their medical decision making/complexity of visit rather than just relying on all the buttons they selected throughout the visit (I guess that it is what I meant by overcoding the visit). I know the provider is ultimately responsible the documentation, I just need feedback from other people using this product, like you and your office, that can share information with me on how it is working and not working for them. Do you have guidelines set up for them that the level of service billed is driven by the medical decision making which goes back to the chief complaint?
Any examples of policy or guidelines you can share with me, as well as web sites you use, would be appreciated.
Thanks again for all your help,
Sheri Naccarato, CPC, CFPC