• If this is your first visit, be sure to check out the FAQ & read the forum rules. To view all forums, post or create a new thread, you must be an AAPC Member. If you are a member and have already registered for member area and forum access, you can log in by clicking here. If you've forgotten the password it can be reset on our sign in section by entering your registered Email Address or Username here. To start viewing messages, select the forum that you want to visit from the selection below..

Wiki Supportive Oncology Services

Create Wiki
N

neecen

Networker
Messages
68
Location
North Ridgeville, OH
Best answers
0
Good morning,

I have a provider who is billing codes 99358 and 99359 for her supportive Oncology phone calls when she speaks to a patient on the phone after hours. However, she is also using these codes when spending time talking to family members on the phone in an acute setting during visitor restrictions. Are there other codes the provider should be billing instead of the 99358?

Thanks in advance for any insight on this subject.
 
Last edited:
Per the CPT book, these services must be in related to some other service, such as an E&M visit. It doesn't have to be on the same date, but it must related to a service where patient care occurred or will occur and relate to patient management. For example, if the provider saw the patient 5 days ago and the patient is calling to follow up on a question or if the doctor is performing extensive record review after the fact.

The provider can't use this for a phone call in place of a visit. That would be a audio/telehealth code depending on the insurance.
 
You must log in or register to reply here.
Top