Hi there, for Medicare patients it will depend on whether the service was primarily audio/visual or audio only:If the visit begins with audio/visual, but the patient loses the video - is this billed as a telephone only visit? Or, is it billed as per the greatest amount of time spent as either audio or video?
Practitioners should report the code that best describes the service. If the service was furnished primarily through an audio-only connection, practitioners should consider whether the telephone evaluation and management or assessment and management codes best describe the service, or whether the service is best described by one of the behavioral health and education codes for which we have waived the video requirement during the PHE for the COVID-19 pandemic. If the service was furnished primarily using audio-video technology, then the practitioner should bill the appropriate code from the Medicare telehealth list that describes the service.