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Wiki Telephone e/m during COVID-19

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reddaway@sbcglobal.net

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Does the patient still have to initiate the telephone e/m visit during COVID-19 in order to bill Medicare? I have read the CMS Interim Final Rule and don't see any language that says the patient has to initiate the service. I just see that in the AMA CPT book as a guideline under normal circumstances.
 
We can advise or educate the patient of the option if they are calling in to cancel a visit or if they express hesitation at coming into the office, but ultimately the patient has to request a telehealth visit.
 
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