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Wiki UHC and POS 10 denials for Telehealth

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Faith07

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Gold River, CA
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Is anyone having issues with UHC and Telehealth POS 10 denials? We have their current policy and they indicate an E/M and POS 10 are still valid for Telehealth visits, we began receiving these denials it looks like in Aug/September but I don't see new guidelines. The denial is CO5- The procedure code is inconsistent with the POS.

I saw another post where someone is having issue with audio only visits in July and their policy was also still valid for the codes.
 
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