Hi all - We are a relatively new ASC (about a year and half old) and we have Vision by SourceMed as our software and wanted to know if anyone else who has this is as disgruntled as we are. We have had so many difficulties with this system between, ledger accounts, reports, and claim uploading we are at wit's end. Not to mentionwhen you call support, without fail, the ticket gets "escalated" and you wait at least a day for someone to call you back...Has anyone else had this experience and have any recommendations or insight as to how to clean this up? We just had our account rep. here and even she couldn't understand some of our issues and took our notes back to the home office to ESCALATE it! We all joke here that we wish we had an escalation department!